Reservation Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel chain in the Riyadh Region is seeking a results-driven Reservation Manager to lead their reservations team. You will manage all aspects of the reservation process, aiming for maximum occupancy and revenue while providing exceptional guest service. Responsibilities include overseeing daily operations, developing booking strategies, and collaborating with various departments. The ideal candidate will have proven experience in hotel reservations management and strong leadership skills. Flexible working hours required, including weekends and holidays.

Qualifications

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Manage the reservations team, providing leadership and performance feedback.
• Oversee daily reservation operations, ensuring accuracy and efficiency.
• Develop and implement strategies to maximize room occupancy and revenue.

Skills

Hotel reservations management experience

Leadership skills

Customer service skills

Analytical mindset

Proficiency in reservation systems

Knowledge of booking platforms

Ability to work under pressure

Job description

We’re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you’ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You’ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

• Manage the reservations team, providing leadership, coaching, and performance feedback.
• Oversee daily reservation operations, ensuring accuracy and efficiency.
• Develop and implement strategies to maximize room occupancy and revenue.
• Monitor booking trends, analyze data, and adjust strategies accordingly.
• Ensure all guest inquiries and booking requests are handled promptly and professionally.
• Collaborate closely with Sales, Revenue Management, and Front Office departments.
• Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
• Prepare regular reports on reservations performance and forecast future demand.
• Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills & Experience

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Analytical mindset with proficiency in reservation systems and revenue management tools.
• Ability to work under pressure and meet targets.
• Knowledge of distribution channels and online booking platforms.
• Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.