Reservation Agent

Al Manakha Rotana; Medina; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality company in Medina is seeking a detail-oriented Reservation Agent to assist customers with booking needs and provide exceptional customer service. The ideal candidate will have strong communication skills, experience in customer service, and the ability to handle booking inquiries efficiently. Responsibilities include managing reservations, responding to inquiries, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Customer service experience, preferably in the travel industry.
• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking abilities.
• Familiarity with reservation systems and booking platforms preferred.

Responsibilities

• Assist customers with booking reservations for flights, hotels, and other travel services.
• Answer incoming calls and respond to emails promptly.
• Provide customers with information on pricing and availability.
• Make changes to existing reservations and handle cancellations.
• Ensure accurate and timely processing of reservations.
• Handle customer complaints related to bookings professionally.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask and work well under pressure

Proficiency in using reservation and booking systems

Attention to detail and accuracy in data entry

Problem-solving abilities

Knowledge of hotel policies and procedures

Conflict resolution skills

Time management skills

Ability to work effectively in a team environment

Education

High school diploma or equivalent

Relevant certification or training

Job description

Overview

We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.

Responsibilities

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Qualifications

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Skills

• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask and work well under pressure.
• Proficiency in using reservation and booking systems.
• Attention to detail and accuracy in data entry.
• Problem-solving abilities.
• Knowledge of hotel policies and procedures.
• Conflict resolution skills.
• Time management skills.
• Ability to work effectively in a team environment.