Reservation Agent

ACCOR; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel company in Saudi Arabia seeks a Reservations Agent to manage guest bookings and inquiries. You will maximize revenue through upselling, maintain customer relations, and ensure compliance with company policies. Strong communication skills in English and Arabic are required. The role promises a dynamic environment focused on providing exceptional customer service.

Qualifications

• Ability to handle guest reservations and inquiries.
• Experience in upselling and maximizing revenue.
• Knowledge of hotel services and compliance with policies.

Responsibilities

• Manage guest inquiries and reservations in a fast-paced environment.
• Coordinate bookings and ensure guest satisfaction.
• Assist in check-in/check-out procedures and resolve complaints.

Skills

Proficiency in English

Proficiency in Arabic

Strong communication skills

Customer service skills

Problem-solving skills

Job description

Handle guest reservations, maximize revenue through upselling, maintain knowledge of hotel services, and provide excellent customer service in a fast‑paced environment.

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