REPRESENTATIVE, INSTALLATION & EXECUTION

alfanar; Makkah Region; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading construction and manufacturing firm in Saudi Arabia is seeking a Technical Support Specialist to assist with installation and execution activities. The ideal candidate will have a Bachelor's degree in Ceramic Engineering or a relevant field and 2-4 years of experience. Key responsibilities include providing on-site assistance, preparing technical reports, and coordinating with internal teams. This role supports business process improvements and ensures compliance with quality standards.

Qualifications

• 2 to 4 years of experience in installation and technical execution.
• Ability to coordinate with various teams and deliver on site technical support.

Responsibilities

• Assist in installation activities and provide onsite guidance.
• Prepare technical notes and reports for installation issues.
• Coordinate with departments to align execution activities.
• Support performance monitoring and process improvements.

Skills

Project Scheduling

Logistics Analysis

Technical Support

Problem Solving

Education

Bachelor Degree in Ceramic Engineering or Any relevant field

Job description

Requisition ID: 23769

Job Country: Saudi Arabia (SA)

Job City: Jeddah

Group Overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar Building Systems

Alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

Alfanar Building Systems manufactures and markets a variety of building construction products and systems.

The core manufacturing activities of the industries operating under alfanar Building Systems are

• Ceramic wall and floor tiles
• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Office & home furniture and interior décor products

Job Purpose

To support installation and technical execution activities by providing on‑site assistance, coordinating with teams, and ensuring work is carried out in line with company standards and customer requirements.

Key Accountability Areas

Installation & Technical Execution

• Conduct site visits to assist in installation activities, provide on‑site guidance, and support mock‑ups and inspections across various sales channels.
• Prepare technical notes, reports, and recommendations to support resolution of installation and execution‑related issues.
• Follow established installation methodologies and quality standards to ensure consistent application across projects.
• Participate in training sessions for contractors, applicators, and stakeholders to promote correct installation practices.

Sales & Customer Support

• Provide technical support to sales teams in projects, showrooms, and distribution channels.
• Assist in building and maintaining relationships with contractors, buyers, applicators, and key customers.
• Attend customer meetings to support investigation and resolution of technical or installation concerns.
• Contribute to project planning by reviewing installation requirements and providing technical input.

Cross‑Departmental Coordination & Efficiency

• Coordinate with Quality Control, Projects, and other departments to align installation and execution activities.
• Support the delivery of technical service processes across all sales channels.
• Assist in monitoring performance data and provide feedback for process improvement.
• Ensure timely completion of assigned activities and efficient use of available resources.

Team Collaboration

• Work closely with senior engineers and supervisors to ensure smooth execution of installation activities.
• Support team initiatives focused on improving service quality and operational performance.
• Maintain a collaborative and professional approach in all interactions with internal and external stakeholders.

Role Accountability

HR Proficiency

• Ability to obtain updated soft and technical skills related to the job.

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem‑Solving

• Solve any related problems arise and escalate any complex operational issues.

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements

• Coordinate well‑defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high‑quality products/services.

Academic Qualification

Bachelor Degree in Ceramic Engineering or Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

Project Scheduling, Logistics Analysis