Renewals Manager

Cisco; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company seeks a Renewals Manager in Riyadh to oversee Cisco's renewal contracts and customer success strategies. The candidate will develop comprehensive renewal strategies, engage directly with customers, and collaborate with cross-functional Cisco teams. Strong experience in renewals management, along with fluency in both Arabic and English, is required. This role offers a dynamic work environment with opportunities for professional growth and competitive benefits.

Benefits

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Qualifications

• 5 years of experience in Customer Experience (CX) focused on renewals.
• Fluency in Arabic and English required.
• Experience with customers in the Saudi market.

Responsibilities

• Manage a portfolio of Cisco renewal contracts.
• Develop renewal strategies aligned with customer timelines.
• Engage with customer decision-makers for timely agreements.

Skills

Customer Experience (CX)

Renewals management

Contract negotiation

Communication skills

Analytical capabilities

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

MEET THE TEAM
Join the Renewals team within Cisco's Customer Success organization—one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities. The team collaborates closely with Renewals Specialists, customers, partners, and cross-functional groups such as sales, engineering, marketing, and operations. Early and ongoing engagement with customers and partners—often starting over a year before renewal—is key to addressing technology challenges, mitigating risks, and enhancing the product experience. By building strong relationships and understanding business priorities, we ensure alignment with the Customer Experience (CX) and recurring revenue strategy.

YOUR IMPACT
Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross-functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks. Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco. Develop win-back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.

Key Responsibilities

• Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on-time renewals and maximize ARR retention and expansion.
• Develop and execute comprehensive renewal strategies aligned with customer-specific timelines, purchasing structures, and contractual models, while coordinating cross-functional resources to address renewal risks.
• Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
• Apply Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
• Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
• Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
• Collaborate with Cisco sales teams and channel partners in both commercial and long-tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
• Develop and implement win-back strategies for inactive customers.

Minimum Qualifications

• 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of practical experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.

Preferred Qualifications

• Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
• Demonstrated ability to develop customer-facing value propositions and renewal strategies that drive revenue retention and expansion.
• Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions.
• Strong cross-functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams.
• Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma.

Hours of work: 48 hours per week

Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.

Application start and end date: Starting 10th January for approx. 4-6 weeks

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.