Remote Senior Cybersecurity Support Engineer

Filigran; Remote; SAR 200,000 - 300,000; Full time

Job summary

An innovative cybertech company in Saudi Arabia is seeking a Senior Customer Support Engineer who will provide outstanding support to clients in a fast-paced remote environment. The role involves managing technical support tickets, assisting customers in real-time, and working closely with teams to enhance product satisfaction. Ideal candidates should have strong technical skills, previous experience in customer support, and knowledge of cybersecurity tools. This position offers competitive compensation, a flexible work environment, and the chance to contribute to a mission-driven company.

Benefits

Competitive pay

Remote-first flexibility

Choice of work equipment

Qualifications

• Strong technical skills and familiarity with OpenCTI and OpenAEV tools are essential.
• Prior experience in customer support, specifically in technical settings, is crucial.
• An understanding of Cybersecurity and related tools is vital.

Responsibilities

• Deliver timely support across multiple channels to customers.
• Manage and prioritize technical support tickets using the ticketing system.
• Provide real-time assistance and troubleshooting via Slack.

Skills

Strong technical aptitude with tools like OpenCTI and/or OpenAEV

Experience in customer support, ideally in a SaaS or technical environment

Advanced understanding of technical troubleshooting

Familiarity with Cybersecurity concepts

General knowledge of cybersecurity tools

Job description

An innovative cybertech company in Saudi Arabia is seeking a Senior Customer Support Engineer who will provide outstanding support to clients in a fast-paced remote environment. The role involves managing technical support tickets, assisting customers in real-time, and working closely with teams to enhance product satisfaction. Ideal candidates should have strong technical skills, previous experience in customer support, and knowledge of cybersecurity tools. This position offers competitive compensation, a flexible work environment, and the chance to contribute to a mission-driven company.