Remote-Eligible Customer Operations Lead

SITA; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global technology company in Riyadh is seeking a Customer Operations Specialist to drive customer success and manage operational excellence. This role requires a Bachelor's degree in IT or Telecom, and 7+ years of customer-facing experience in the Airline or Air Transport industry. Proficiency in Arabic and English is a must. The company offers a flexible work environment and competitive benefits.

Benefits

Competitive Benefits

Flex Work Options

Professional Development Programs

Employee Wellbeing Initiatives

Qualifications

• 7+ years of customer facing experience delivering IT services.
• 5+ years in Airline / Air Transport industry.
• Bilingual in Arabic and English.

Responsibilities

• Develop a strong partnership with customer channel partners.
• Provide proactive innovative advice to customers.
• Manage operational escalations and customer dissatisfaction issues.

Skills

Communication

Stakeholder management

Problem-solving

Operational leadership

Data analysis

Education

Bachelors degree in IT, Telecom, or equivalent

Job description

A global technology company in Riyadh is seeking a Customer Operations Specialist to drive customer success and manage operational excellence. This role requires a Bachelor's degree in IT or Telecom, and 7+ years of customer-facing experience in the Airline or Air Transport industry. Proficiency in Arabic and English is a must. The company offers a flexible work environment and competitive benefits.