Regional Service Manager - Automotive After-sales

Stellar Hunters; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading automotive group in Dammam, KSA is seeking a Regional Service Manager to oversee service operations across multiple centers. The ideal candidate will have a bachelor's degree in Engineering or Business Administration, at least 10 years of experience in service management, and strong leadership skills. This role offers a competitive salary, performance-based bonuses, and opportunities for structured career growth.

Benefits

Competitive salary and bonuses

Structured career growth opportunities

Collaborative work culture

Qualifications

• Minimum 10 years of experience in service management.
• At least 3-5 years in a regional or multi-site leadership role.
• Strong knowledge of maintenance standards and customer service principles.

Responsibilities

• Lead and manage service operations across multiple branches.
• Develop and implement regional service plans.
• Supervise service quality and customer satisfaction.

Skills

Leadership skills

Analytical abilities

Communication skills

Problem-solving abilities

Knowledge of automotive service operations

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

CRM systems

Operational planning tools

Job description

Stellar Hunters is hiring a Regional Service Manager on behalf of a leading automotive group in Dammam, KSA.

About the Company

Our client is one of Saudi Arabia’s most reputable automotive groups, known for its operational excellence and commitment to providing high-quality after-sales and maintenance services. The company is driven by innovation, strong leadership, and customer-centric values across all service centers in the Kingdom.

About the Role

The Regional Service Manager will oversee service operations across multiple centers within an assigned region. The role requires a hands‑on leader who can drive service performance, ensure customer satisfaction, and implement operational excellence strategies in line with company standards.

This position plays a critical role in supervising service teams, maintaining productivity and efficiency, and ensuring compliance with safety and quality standards.

Key Responsibilities

• Lead and manage service operations across multiple branches to meet company targets and KPIs.
• Develop and implement regional service plans and ensure alignment with company strategy.
• Supervise service quality, efficiency, and customer satisfaction within assigned centers.
• Monitor financial and operational performance and recommend improvements.
• Coordinate with national and head office teams to maintain consistent standards.
• Ensure compliance with safety, quality, and corporate guidelines.
• Develop and mentor service managers and technicians across the region.
• Oversee workforce planning, training, and development to enhance productivity.
• Prepare regular performance and KPI reports for senior management.

Requirements

• Bachelor’s degree in Engineering or Business Administration.
• Minimum 10 years of experience in service management, with at least 3–5 years in a regional or multi‑site leadership role.
• Strong knowledge of automotive service operations, maintenance standards, and customer service principles.
• Proven leadership and team development skills.
• Excellent analytical, communication, and problem‑solving abilities.
• Proficiency in CRM systems and operational planning tools.

Benefits of Joining

• Competitive salary and performance‑based bonuses.
• Opportunity to manage regional operations for a top‑tier automotive group.
• Structured career growth and leadership development programs.
• Collaborative work culture focused on quality and customer satisfaction.
• Exclusive professional opportunities through Stellar Hunters’ network across the GCC.