Receptionist | alfanar Electric

alfanar Group; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading management firm in Riyadh is seeking an Administrative Officer to coordinate meeting room management, provide tenant support, and ensure compliance with policies. The ideal candidate must possess a Diploma in Administration and 2-4 years of experience. Strong organizational skills and customer service orientation are essential for success in this role. Competitive salary offered.

Qualifications

• 2 to 4 years of relevant work experience.
• Ability to communicate effectively with tenants and guests.
• Proven problem-solving skills in a customer service environment.

Responsibilities

• Manage meeting room scheduling and preparation.
• Provide administrative support to tenants and building occupants.
• Handle complaints professionally to ensure tenant satisfaction.
• Coordinate with other departments for service delivery.
• Oversee reception desk procedures and visitor management.
• Manage incoming and outgoing shipments accurately.

Skills

Adaptability

Analytical thinking

Archiving

Communication

Creativity

Customer Service Oriented

Initiative

MS Office

Research Analysis

Teamwork

Time Management

Well Organized

Work under pressure

Education

Diploma Degree in Administration Institute or Any relevant field

Job description

Job Purpose

This position exists to perform buildings of related administrative tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

Meeting Room Management

• Oversee the scheduling and reservation of all meeting and conference rooms.
• Ensure proper preparation and setup for meetings and conferences.
• Monitor and manage meeting room availability and usage to optimize space allocation.

Administrative & Tenant Support

• Act as the main point of contact for tenants and building occupants regarding meeting room use and building services.
• Provide administrative support as required, including assisting with inquiries, requests, and complaints.
• Respond promptly to requests from visitors and guests, keeping them informed of the status of their requisitions.

Complaint Management

• Handle complaints received through phone, email, or other communication channels.
• Resolve issues in a timely and professional manner while ensuring tenant satisfaction.

Cross-Department Coordination

• Collaborate with other divisions, departments, sections, and colleagues to ensure seamless service delivery to tenants, visitors, and guests.

Reception Procedures

• Manage all reception procedures for the Head Office, ensuring a smooth and professional front desk operation.
• Register visitors’ information in the visitor log and issue access cards when necessary.
• Greet visitors and provide them with necessary access or instructions for their meetings.

Shipments

• Oversee the sending and receiving of DHL shipments, ensuring accurate data entry and communication with recipients.
• Contact receivers and ensure prompt and accurate delivery of parcels.

Role Accountability

HR Proficiency

• Ability to obtain updated soft and technical skills related to the job.

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving

• Solve any related problems arise and elevate any complex operational issues.

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Diploma Degree in Administration Institute or Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

• Adaptability
• Analytical thinking
• Archiving
• Communication
• Creativity
• Customer Service Oriented
• Initiative
• MS Office
• Research Anlaysis
• Teamwork
• Time Management
• Well Organized
• Work under pressur