Receptionist

Centriq Company; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A medical clinic in Riyadh is seeking a highly organized Receptionist to manage front desk operations and ensure a welcoming environment for patients. The role involves scheduling appointments, handling inquiries, maintaining records, and providing excellent customer service. Ideal candidates should have strong communication skills, proficiency with medical software, and a positive attitude, with fluency in Arabic and English preferred.

Qualifications

• Exceptional interpersonal and communication skills to interact effectively with patients and staff.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Experience in a medical or healthcare setting is preferred but not mandatory.
• Fluency in both Arabic and English is highly desirable.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage appointment scheduling, including booking and rescheduling.
• Answer phone calls and respond to inquiries regarding clinic services.
• Maintain patient records ensuring all information is accurate.
• Assist with billing and insurance verification processes.
• Coordinate with medical staff to ensure timely patient flow.
• Handle administrative tasks such as filing and data entry.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Technical Proficiency

Attention to Detail

Job description

We are seeking a highly organized and professional Receptionist to join our medical clinic in Riyadh, Saudi Arabia. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming and efficient environment. The Receptionist will play a crucial role in managing the front desk operations, handling patient inquiries, appointment scheduling, and maintaining a smooth workflow within the clinic. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced medical environment.

Responsibilities

1. Greet patients and visitors in a friendly and professional manner, creating a welcoming atmosphere.
2. Manage appointment scheduling, including booking, rescheduling, and confirming patient appointments.
3. Answer phone calls and respond to inquiries regarding clinic services, procedures, and general information.
4. Maintain patient records and ensure all information is accurate and up-to-date in the clinic's database.
5. Assist with billing and insurance verification processes, ensuring a smooth financial transaction for patients.
6. Coordinate with medical staff to ensure timely patient flow and effective communication.
7. Handle administrative tasks such as filing, data entry, and maintaining office supplies.
8. Ensure compliance with health and safety regulations within the clinic.
9. Participate in training and development programs to enhance skills and knowledge relevant to the role.

Preferred Candidate

1. Exceptional interpersonal and communication skills to interact effectively with patients and staff.
2. Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
3. Proficiency in using medical software and office equipment, including computers and telephones.
4. Ability to maintain confidentiality and handle sensitive information with discretion.
5. Experience in a medical or healthcare setting is preferred but not mandatory.
6. Fluency in both Arabic and English is highly desirable.
7. Strong problem-solving skills and the ability to remain calm under pressure.
8. Willingness to work flexible hours, including evenings and weekends, if required.
9. Positive attitude and a strong commitment to providing excellent patient care.

Skills

• Communication Skills: The ability to convey information clearly and effectively, both verbally and in writing, is essential for interacting with patients and colleagues.
• Organizational Skills: Strong organizational abilities are necessary to manage appointments, maintain records, and ensure a smooth operation of the front desk.
• Customer Service Orientation: A focus on providing excellent service to patients and visitors is crucial for creating a positive clinic experience.
• Technical Proficiency: Familiarity with medical software and office applications is important for efficient data management and communication.
• Attention to Detail: Ensuring accuracy in patient records and appointment scheduling is vital for maintaining high standards of care and service delivery.