Receptionist

Novotel Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel brand in Makkah is seeking a professional Receptionist to create a welcoming environment for guests. The ideal candidate will have strong communication skills in English and Arabic, along with experience in a front desk role, preferably in hospitality. Duties include greeting guests, managing reservations, and handling inquiries. This is an opportunity to work in a vibrant environment focused on guest satisfaction.

Qualifications

• Strong customer service orientation with a friendly demeanor.
• Proven experience in a receptionist or front desk role, preferably in hospitality.
• Detail-oriented with organizational and multitasking abilities.

Responsibilities

• Greet and check in guests, ensuring a smooth process.
• Manage reservations and bookings using computerized systems.
• Handle phone calls and emails promptly and professionally.

Skills

Excellent communication in English and Arabic

Customer service orientation

Organizational abilities

Problem-solving skills

Education

High school diploma or equivalent

Associate’s degree in hospitality or related field

Tools

Microsoft Office

Job description

Company Description

Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We'll be located in the Thakher City Project, and to bring our vision to life, we're looking to build a team that will help us launch this new hotel.

Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home.

Job Description

We are seeking a professional and friendly Receptionist to join our team in Makkah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

• Greet and check in guests, ensuring a smooth and efficient process
• Manage reservations and bookings using our computerized system
• Handle incoming phone calls and emails promptly and professionally
• Provide general information and assistance to visitors and staff
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Coordinate with other departments to ensure excellent customer service
• Assist with special projects or events as needed

Qualifications

• Excellent communication skills in English and Arabic; additional languages are a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proven experience in a receptionist or front desk role, preferably in the hospitality industry
• Proficiency in Microsoft Office and ability to learn new software quickly
• Outstanding organizational and multitasking abilities
• Detail-oriented with a keen eye for accuracy
• Problem‑solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; associate’s degree in hospitality or related field is a plus