Receptionist

NOVOTEL; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Makkah, Saudi Arabia is seeking a professional Receptionist to create a welcoming environment for guests. Responsibilities include greeting guests, managing reservations, and providing information. Ideal candidates will have strong communication skills in English and Arabic, experience in hospitality, and proficiency in Microsoft Office. This role requires flexibility to work various shifts, including weekends.

Qualifications

• Fluency in English and Arabic; additional languages are a plus.
• Proven experience in a receptionist role, preferably in hospitality.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and check in guests efficiently.
• Manage reservations using computerized systems.
• Provide information and assistance to visitors.

Skills

Excellent communication skills in English

Customer service orientation

Multitasking abilities

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

We are seeking a professional and friendly Receptionist to join our team in Makkah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

• Greet and check in guests, ensuring a smooth and efficient process
• Manage reservations and bookings using our computerized system
• Handle incoming phone calls and emails promptly and professionally
• Provide general information and assistance to visitors and staff
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Coordinate with other departments to ensure excellent customer service
• Assist with special projects or events as needed

Qualifications

• Excellent communication skills in English and Arabic; additional languages are a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proven experience in a receptionist or front desk role, preferably in the hospitality industry
• Proficiency in Microsoft Office and ability to learn new software quickly
• Outstanding organizational and multitasking abilities
• Detail-oriented with a keen eye for accuracy
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; associate's degree in hospitality or related field is a plus