Receptionist

Accor Hotels; Ar Rass; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Makkah is seeking a friendly Receptionist to create a positive environment for guests. The ideal candidate must have excellent communication skills in English and Arabic, strong customer service abilities, and relevant experience. This role includes greeting guests, managing reservations, and assisting with various tasks. Flexibility to work various shifts is essential.

Qualifications

• Proven experience in a receptionist or front desk role, preferably in the hospitality industry.
• Detail-oriented with a keen eye for accuracy.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and check in guests, ensuring a smooth and efficient process.
• Manage reservations and bookings using our computerized system.
• Provide general information and assistance to visitors and staff.

Skills

Excellent communication skills in English and Arabic

Strong customer service orientation

Proficiency in Microsoft Office

Outstanding organizational abilities

Problem-solving skills

Education

High school diploma or equivalent

Associate’s degree in hospitality

Job description

Company Description

Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We’ll be located in the Thakher City Project, and to bring our vision to life, we’re looking to build a team that will help us launch this new hotel.

Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home.

Job Description

We are seeking a professional and friendly Receptionist to join our team in Makkah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests and clients.

• Greet and check in guests, ensuring a smooth and efficient process
• Manage reservations and bookings using our computerized system
• Handle incoming phone calls and emails promptly and professionally
• Provide general information and assistance to visitors and staff
• Maintain a clean and organized reception area
• Perform administrative tasks such as data entry and filing
• Coordinate with other departments to ensure excellent customer service
• Assist with special projects or events as needed

Qualifications

• Excellent communication skills in English and Arabic; additional languages are a plus
• Strong customer service orientation with a friendly and professional demeanor
• Proven experience in a receptionist or front desk role, preferably in the hospitality industry
• Proficiency in Microsoft Office and ability to learn new software quickly
• Outstanding organizational and multitasking abilities
• Detail-oriented with a keen eye for accuracy
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; associate’s degree in hospitality or related field is a plus