Quality Team Lead

SAED; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A major company in the QA sector is looking for a Quality Team Leader in Riyadh, Saudi Arabia. This role involves managing a team of about 10 Quality Specialists, ensuring quality standards are met and translating insights into actionable plans. Applicants should have extensive experience in Quality Assurance and strong analytical skills. Ideal candidates will possess excellent coaching abilities and experience in fast-paced environments, with a preference for Six Sigma certification.

Qualifications

• Proven experience in Quality Assurance, Coaching, and Performance Management.
• Strong expertise in quality monitoring frameworks.
• Analytical mindset with ability to conduct root cause analysis.
• Track record of implementing effective action plans.

Responsibilities

• Lead and inspire a team of Quality Specialists.
• Analyze data and identify root causes of issues.
• Design and monitor corrective action plans.
• Communicate data-driven insights to leadership.

Skills

Quality Assurance

Coaching

Performance Management

Analytical Skills

Stakeholder Management

Education

Six Sigma Green Belt certification (preferred)

Tools

QA tools

CRM systems

Reporting dashboards

Job description

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We are looking for a Quality Team Leader to take ownership of a team of ~10 Quality Specialists. This role goes far beyond people management: it requires sharp analytical skills to uncover the real root causes, not just the surface issues, and the ability to turn these insights into effective action plans. The Team Leader will oversee their team's monitoring, perform coaching observations, calibrations, and performance management, while ensuring quality standards translate into measurable business impact. This position demands agility, creativity, and resilience in a fast-paced, high-growth environment.

Key Responsibilities

• Lead, coach, and inspire a team of ~10 Quality Specialists, ensuring the team is aligned with the goals and objectives.
• Promote a culture of accountability, continuous learning, and ownership.
• Track performance and deliverables, supporting outliers to improve performance.
• Analyze data beyond the “what” to uncover the “why” behind recurring issues.
• Design and monitor corrective action plans with measurable effectiveness.
• Identify gaps across agents, processes, and products, ensuring that solutions are practical and scalable.
• Partner with Operations, Product, Content, Training, and CX stakeholders across all levels.
• Communicate findings and recommendations with clarity, supported by strong data storytelling.
• Ensure that quality initiatives directly impact customer experience and business results.
• Track and report the effectiveness of improvement programs and quality initiatives.
• Provide leadership with data-driven insights to inform strategy and operational decisions.
• Align team goals with broader organizational objectives and customer expectations.

Qualifications

• Proven experience in Quality Assurance, Coaching, and Performance Management.
• Strong expertise in quality monitoring frameworks.
• Analytical mindset with demonstrated ability to conduct deep root cause analysis.
• Track record of designing and implementing action plans that deliver results.
• Experience in fast-paced, high-growth environments.
• Excellent stakeholder management and communication skills.
• Six Sigma Green Belt certification preferred (not mandatory).
• Familiarity with COPC practices is a plus.
• Proficiency in QA tools, CRM systems, and reporting dashboards.