Quality & Hygiene Officer

Accor Hotels; King Abdullah Economic City; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel chain in King Abdullah Economic City is looking for a candidate to oversee ISO compliance and food safety management. The role requires a Bachelor's degree in a relevant field, ISO 22000 certification, and experience in a luxury environment. The ideal candidate, preferably a Saudi female, should be prepared to join within two weeks. The position emphasizes standards in hygiene management, quality assurance, and sustainability initiatives.

Qualifications

• Bachelor's degree in veterinary medicine, applied science, or a relevant field is required.
• Certified ISO 22000 lead auditor is mandatory.
• Experience in luxury 5-star settings related to food safety and hygiene.

Responsibilities

• Monitor compliance with food safety and environmental management standards.
• Develop and manage hygiene protocols in line with ISO 22000.
• Conduct audits and training sessions on food safety.

Skills

ISO 22000 compliance

Food safety management

Quality assurance

Environmental management

Customer satisfaction

Education

Bachelor's degree in veterinary medicine or relevant field

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• ISO & IMS Compliance:
  • Monitor and enforce compliance with ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management System), ISO 9001 (Total Quality Management System), ISO 10002 (Customer Satisfaction), EN 15288 (Swimming Safety) and GSTC recognized Sustainability and OHSMS (if required) standards.
  • Conduct regular audits to ensure adherence to documented processes and procedures. Initiate and monitor corrective actions, identify root causes and implement solutions to prevent recurrence.
• Hygiene & Food Safety Management:
  • Develop, implement, and manage food safety and hygiene protocols in accordance with ISO 22000 (Food Safety Management System) to ensure the highest standards of safety.
  • Conduct food safety and hygiene trainings for continuous improvement and maintain records of training sessions.
  • Monitor and conduct regular inspections of the receiving area, stores, kitchen, F&B units, SPA, rooms, laundry, Rixy Club and other relevant areas to ensure adherence to hygiene standards.
  • Perform routine inspections of the hotel’s food receiving, storing, and preparation processes to ensure strict adherence to food safety protocols.
  • Conduct vendor inspections on the property as needed.
  • Regularly provide updates and lead the HACCP meetings, ensuring effective communication and coordination in food safety management.
• Quality Assurance:
  • Monitor and analyse service performance scores, identify root causes, and collaborate with department heads on improvement suggestions.
  • Provide feedback to management through data analysis, root cause analysis, and action plan formulation.
• Environmental Management:
  • Monitor and reduce the hotel's environmental footprint by overseeing waste management, energy efficiency, and water conservation programs.
• Customer Satisfaction:
  • Collaborate with relevant departments to implement improvements.
• Swimming Safety (EN 15288):
  • Ensure compliance with EN 15288 standards.
  • Collaborate with relevant departments to maintain and enhance recreation services.
• Sustainability Management:
  • Collaborate with various departments to promote sustainable practices and initiatives.
• Training:
  • Execute regular technical and skills training for relevant standards and hotel procedures.
  • Conduct operational training for food safety and other areas critical to the quality management system, hotel performance and compliance.

Qualifications

• Bachelor’s degree in veterinary medicine, applied science or relevant academic study.
• Certified ISO 22000 lead auditor is mandatory.
• Certified ISO 9001 is preferred.
• At least 1‑2 years of traceable hands‑on experience working on food safety and hygiene in terms of ISO 22000 within a luxury 5‑star property.
• Sustainability experience is a plus.
• Preferably Saudi female.
• Ready to join within 2 weeks.