Overview
Job Purpose: To support the handling and tracking of Non-Conformance Reports (NCRs) by entering data, updating records, and coordinating with relevant teams to ensure proper documentation and timely follow-up in line with quality procedures.
Key Accountability Areas
NCR Coordination
- Receive and log all incoming NCRs in the designated tracking system.
- Review NCR entries for completeness and accuracy before submission.
- Route NCRs to appropriate departments or personnel for investigation and follow-up.
- Monitor the status of open NCRs and follow up to support timely resolution.
- Assist in confirming that resolution steps and documentation are complete prior to closure.
Documentation and Data Management
- Maintain accurate and up-to-date records of all NCRs, including status, actions taken, and closure details.
- Upload supporting documents and ensure consistent filing of investigation reports, approvals, and corrective actions.
- Update logs and systems promptly to reflect changes in NCR status or ownership.
- Retrieve documentation as needed to support internal and external audits.
Reporting and Communication
- Prepare summary reports and dashboards on NCR volumes, status, and trends for internal stakeholders.
- Communicate with responsible teams to gather missing information or clarify discrepancies.
- Escalate delayed or recurring issues to the Quality Manager as appropriate.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Diploma Degree in Electrical Institute or Any relevant field
Work Experience
Fresher - 0-2 years
Technical / Functional Competencies
- Safety
- Quality Control
- Total Quality Management