Purchasing Officer – Tamheer Program

H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجارية; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A trading company in Saudi Arabia is seeking a customer service representative to respond to inquiries, assist with order updates, and resolve complaints. The ideal candidate will hold a bachelor’s degree, possess strong communication and problem-solving skills, and thrive in a fast-paced environment. This role offers the opportunity to enhance customer experience through collaboration and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent.
• Previous experience in customer service or a related field preferred but not mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with order status updates.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to enhance customer experience.
• Continuously improve service processes.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Attention to detail

Ability to manage multiple tasks

Education

Bachelor’s degree or equivalent

Job description

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with order status updates.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to enhance the customer experience.
• Continuously improve service processes and procedures.

Qualifications:

• Bachelor’s degree or equivalent.
• Previous experience in customer service or a related field preferred but not mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.