Proposal Support Specialist, EcoStruxure Automation Expert (EaE)

Schneider Electric North America; Al Khobar; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Al Khobar is seeking a Proposal Support Specialist to oversee proposal development, ensuring timely delivery and compliance. The ideal candidate will have a bachelor's degree in a relevant field, 5+ years of experience in sales support, and familiarity with industrial control systems. This role requires excellent communication and coordination skills, along with a customer-first mindset.

Qualifications

• 5+ years of experience in sales support or customer service.
• Familiarity with quoting processes is a plus.
• Experience with industrial control systems (ICS) preferred.

Responsibilities

• Oversee proposal development and ensure timelines are met.
• Maintain and report on proposal-related KPIs.
• Act as a liaison between proposal teams and stakeholders.

Skills

Attention to detail

Coordination skills

Excellent communication

Stakeholder management

Education

Bachelor’s degree in Industrial Automation, Electrical Engineering, Mechatronics, Computer Science or related field

Tools

CRM systems (e.g., Salesforce, Oracle, SAP)

Proposal tracking systems

Job description

A Proposal Support Specialist plays a pivotal role in ensuring the success of the proposal development process by overseeing progress, coordinating with global stakeholders, and ensuring key performance indicators (KPIs) are achieved. The proposal support specialist acts as a central point of monitoring and support, helping to identify bottlenecks, enforce compliance with process standards, and escalate issues proactively. They should also be capable of preparing and managing accurate pricing quotes for products or services if required. The ideal candidate brings a keen eye for detail, excellent coordination skills, and a strong understanding of the proposal lifecycle in industrial automation and digital projects.

The ideal candidate has deep expertise in industrial automation, control systems, and architectures.

Candidates must be self-motivated and driven with a “customer first” mindset and a desire to be successful. Working independently but as part of a team in a matrix organization is essential to this role. Be able to influence and motivate individuals who do not report to you to achieve shared KPIs through a collaborative and synergistic approach. Must be an early adopter and bring a sense of commercial and technical intensity to help drive overall growth in this role.

The primary responsibility of the Proposal Support Specialist is to support the sales organization to grow EAE by supporting and monitoring Technical/Commercial proposals to customers whilst working closely with other EAE stakeholders:

Proposal Monitoring & Lifecycle Management

• Track the development and submission of proposals across the CoE’s region to ensure timelines, milestones, and quality standards are met.
• Monitor proposal progress across multiple stakeholder groups to ensure timely delivery and compliance.

KPI Management & Performance Improvement

• Maintain and report on proposal-related KPIs (e.g., cycle time, win rate, on-time submission, quality scores).
• Identify trends, performance gaps, and areas needing intervention; propose corrective actions or new KPIs where needed.

Stakeholder Coordination & Collaboration

• Act as a liaison between global proposal teams, regional sales, engineering, and other stakeholders to ensure smooth collaboration and visibility.
• Facilitate cross-functional alignment and maintain a high level of communication and transparency.

Proposal Process Governance & Compliance

• Ensure all proposal activities follow global processes, documentation standards, and quality practices.
• Support internal audits by maintaining accurate, traceable proposal records and workflows.

Pricing Strategy Support

• Ensure quotes align with company pricing policies while remaining competitive.
• Support pricing reviews and strategic analysis where applicable.

Escalation & Risk Management

• Identify bottlenecks or risks in the proposal cycle and initiate timely escalations to proposal leaders or regional leads.
• Provide mitigation plans or early warnings to keep the pipeline moving efficiently.

Documentation, Reporting & Analytics

• Maintain proposal dashboards and generate regular reports to track efficiency and identify improvement areas.
• Synthesize feedback and proposal outcomes into executive-level insights and recommendations.

Continuous Improvement & Feedback Integration

• Collect lessons learned and stakeholder feedback from completed proposals.
• Drive continuous improvement by recommending process, tool, or template changes.

Strategic Partner Support & Quote Preparation as required

• Provide quote preparation support for high-priority or complex opportunities when needed
• Collaborate with the sales team and technical stakeholders to ensure accuracy and alignment with customer expectations.

Stakeholders engagement

• Work closely with both technical teams within countries (CoE) & Global org (LOB) to ensure successful execution of EcoStruxure Automation Expert (EAE) initiatives.

Education, Experience and Skills

• Bachelor’s degree in Industrial Automation, Electrical Engineering, Mechatronics, Computer Science, Business, or a related field.
• 5+ years of experience in sales support, customer service, or a similar role. Familiarity with quoting processes is a plus.
• Familiarity with global sales/proposal cycles in complex B2B environments
• Familiarity with industrial control systems (ICS), PLC/SCADA, DCS, and edge computing.
• Familiarity with Cybersecurity, IIoT, and IT Services.
• Experience with CRM and proposal tracking systems (e.g., Salesforce, Oracle, SAP, SharePoint)
• Understanding of the proposal development process and related stakeholders (sales, engineering, finance, etc.)
• Excellent communication and stakeholder management skills.

Travel

• As needed but likely not to exceed 10% of travel

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer with a commitment to inclusion and diversity. We provide equal employment opportunities regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, or any other legally protected characteristic.

Note: This description reflects the current needs of the business and may be subject to change without notice.