Professional Services Consultant

NetApp, Inc.; Riyadh; Hybrid; SAR 100,000 - 120,000; Full time

Job summary

A global technology company in Saudi Arabia is seeking a Professional Services Engineer to develop and deliver technology solutions, support project activities, and enhance customer satisfaction. The ideal candidate will have at least 2 years of experience in IT or engineering, strong interpersonal skills, and proficiency in English and Arabic. This role offers a hybrid work environment and various employee benefits, including volunteer time off and comprehensive health plans.

Benefits

Comprehensive medical, dental, wellness, and vision plans

Educational assistance

Volunteer time off program

Access to financial savings programs

Qualifications

• Minimum of 2 years of experience in a related field, with a focus on IT or engineering.
• Must be a Saudi Arabia national.

Responsibilities

• Assist in completing post-sales hardware and software installations with moderate complexity.
• Coordinate with customers, Sales teams, and other Professional Services staff.
• Provide detailed documentation on tasks performed.
• Support the identification and resolution of technical issues.
• Participate in customer training sessions and workshops.

Skills

Interpersonal skills

Negotiation skills

Organizational skills

Problem-solving abilities

Knowledge of IP Networks

Proficiency in English

Proficiency in Arabic

Education

Bachelor’s or Master’s degree in IT, Engineering, or a related field

Job description

Job Summary

Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact?

NetApp is looking for a Professional Services Engineer to join our team. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules.

Your goal will be to create deep customer satisfaction and drive product adoption, using these successes to identify growth opportunities and support the Sales team in upselling our portfolio. You will also participate in sales and proposal presentations and contribute to ongoing team account activities.

Essential Functions

• Assist in completing post-sales hardware and software installations with moderate complexity.
• Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.
• Review and prepare for upcoming job task assignments.
• Provide detailed documentation on tasks performed.
• Follow appropriate escalation guidelines with supervision during customer engagements.
• Contribute to the development of project plans and timelines.
• Support the identification and resolution of technical issues.
• Participate in customer training sessions and workshops

Job requirements

• Minimum of 2 years of experience in a related field, with a focus on IT or engineering.
• Strong interpersonal, negotiation, and organizational skills.
• Ability to work successfully with prospects, customers, and cross-functional teams to meet performance goals.
• Knowledge of IP Networks.
• Proficiency in English and Arabic (C1-C2 level).
• Demonstrated problem-solving abilities and a growth mindset.
• Commitment to customer-centric approaches and high performance.

Qualifications

• Bachelor’s or Master’s degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.
• Must be a Saudi Arabia national.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.