Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Internal Firm Services - Other
Management Level: Manager
Job Description & Summary
The Procurement Service Tower Manager is responsible for managing the day‑to‑day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, continuous learning and improvement. You will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients.
Roles And Responsibilities
Daily tasks and delivery expectation
Team Management
- Management of the team’s performance, SLAs and KPIs
 - Manage both PwC and client stakeholders
 - Promote and improve stakeholders Net Promoter Scope (NPS)
 - Boost skills and competency development of procurement team
 - Lead transformation of service delivery
 
Operations Management
- Oversee all elements of operational delivery of clients’ procurement processes
 - Develop procurement strategies inline with developed procurement plan
 - Manage contract negotiations and awarding processes
 - Review procurement team’s transaction ensuring integrity and compliance with procurement policy and practices
 - Approve and monitor transactions
 - Analyze existing contracts effectiveness and monitor contract compliance
 - Identify potential spend leakage
 - Embed understanding of the market’s supply chain dynamics and associated risks within client delivery
 - Build rapport and manage cross‑functional teaming
 - Establish and maintain relationship with strategic suppliers
 
Process Enhancement
Expected Skills
- Creation and improvement of best‑practice based processes
 - Management and optimization of business processes
 - Identify and realize effective cost reduction opportunities
 - Optimization and management of procurement systems
 - Reporting: Periodical reporting of the team’s and service performance, KPIs and SLAs
 - Knowledge of end to end procurement process, including supplier relationship management
 - Data analysis and data‑driven procurement decisions
 - Knowledge of techniques and processes of strategic sourcing
 - Ability to make data‑driven procurement decisions
 - Commitment to ethical and sustainable procurement practices
 - Strong negotiation skills
 - E‑procurement solutions knowledge
 
Expected Competencies
Values, behaviors & attitude
- Strong leadership skills
 - Project management
 - Strategic mindset
 - Stakeholder management
 - Ability to influence
 - Communicate with impact
 - Project management
 - Results driven
 - Drive organizational excellence
 
Required Language Skills
Proficient in written and spoken English. Arabic is a plus
Minimum Education And Specific Qualification
Bachelor’s Degree in business, supply chain management, procurement
Master’s Degree in Engineering, Business Management / Administration or equivalent from an accredited university is a plus
Certifications in relevant fields (e.g. PMP or equivalent) would be advantageous
Minimum Years Experience Required
- Minimum 7 years of professional experience, ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East region
 
Additional Application Instructions
Travel Requirements
Up to 100%
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date