Pharmacist

Nahdi Medical Co.; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a pharmacist to dispense medications and manage daily pharmacy operations. The ideal candidate will have a BSc in Pharmacy, along with 1-3 years of experience in a retail pharmacy setting. Responsibilities include supervising staff, ensuring compliance with health and safety guidelines, and providing healthcare advice to customers. The role requires proficiency in English and Arabic, and successful candidates will demonstrate excellent customer service skills and strong sales performance monitoring abilities.

Qualifications

• 1-3 years of experience in pharmacy or retail management.
• Strong customer service skills and ability to supervise staff.
• Fluency in English and Arabic.

Responsibilities

• Dispense medications and provide healthcare advice.
• Supervise retail store operations and ensure compliance.
• Train and develop store staff on products and services.

Skills

Customer service

Sales performance monitoring

Pharmacological knowledge

Team supervision

Education

BSc in Pharmacy

Tools

MS Office Suite

Job description

Job Description

Provides general healthcare advice and dispenses prescription and non-prescription medication along with non-pharma products to customers. Supervises the retail store team and operations to ensure key sales targets, customer satisfaction levels and operational readiness are continuously met.

Accountabilities

Store Management

• Ensure store readiness by monitoring compliance with internal readiness guidelines (e.g., staff readiness – check uniforms, name tags etc.; store readiness – temperature, storage conditions etc.) to ensure effective daily operations and a professional look & feel at a store level.
• Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions (e.g., loyalty program registration etc.) to ensure individual performance is according to the standards.

Operations

• Process prescriptions and dispense medication by reviewing and interpreting physician orders, providing consultation on dosage, storage, side effects and drug interaction to ensure customers are appropriately informed and educated.
• Educate customers on proper handling of medical equipment (e.g., glucose meters) designed for home use by providing information and additional reference sources (e.g., user manual) to ensure safe and appropriate use of equipment.
• Supervise and provide development opportunities for retail store staff through performance-management activities (tracking and monitoring productivity and Individual Key Performance Indicators (KPIs) etc.), corrective actions (when required), regular development conversations, and access to formal (e.g., training) and informal (e.g., coaching) development options to ensure and maximize performance.
• Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation, regular reporting to ensure sales and customer satisfaction are achieved.
• Process payments and reconciliations by handling the cash register and coordinating with the Finance team to ensure accuracy of payment processes and compliance with commercial legal requirements and internal financial processes.
• Identify upsell and cross-sell opportunities by consulting with the customer, understanding needs and proposing appropriate products to ensure and maximize customer satisfaction and achieve cross-sell and upsell targets.
• Perform and monitor operational and staff related administrative tasks by monitoring workflow, team schedule and attendance, verifying order entries, handling logistics related to stock levels (ordering stocks, returning etc.), performing inventory management actions (e.g., register products in the inventory etc.), managing expenses (e.g., recording, documenting receipts etc.), checking price updates and changes, overseeing promotion execution etc. to ensure compliance with the Operational Excellence guidelines (blueprint).

Health & Safety

• Ensure compliance at a store level with the Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through regular monitoring compliance, checking for updates etc. to ensure compliance with local industry legal requirements / standards and internal policies.
• Dispense and provide advice on over-the-counter / non-prescription medication to treat common illness (e.g., flu, cold etc.) by checking symptoms, recommending best course of action (e.g., see a physician) and specific consultation (e.g., dosage, storage etc.) to ensure customer's health and safety.

Pharmacological Knowledge

• Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies to be up to date with the latest information in the industry.

Employee duties are not limited only to the above‑mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

• Indoors: 100 %
• Outdoors: 0 %
• Working Days: 6 working days
• Days off: 1 day off
• Working Hours: 8:00 AM – 6:00 PM (1 hour break)

Job Requirements

Education

• BSc in Pharmacy (Required by law)

Experience

• 1-3 years of experience

Computer Skills

• MS Office Suite

Languages

• English – Mandatory
• Arabic – Mandatory