PetroChemical Hub - Customer Associate

Maersk; Makkah Region; On-site; SAR 120,000 - 160,000; Full time

Job summary

A global logistics company in Saudi Arabia is seeking an experienced Operations Specialist. The role includes managing inbound and outbound orders, generating reports, and ensuring customer service based on contractual obligations. Candidates should have a Bachelor's Degree in Maritime and Transport Science, 2+ years in a similar role, and be fluent in English and Arabic. This position requires on-site attendance at the King Abdullah Economic zone.

Qualifications

• Minimum 2 years of experience in a similar role.
• Experience in Warehousing and Distribution operations.
• Hands-on operational person.

Responsibilities

• Manage inbound and outbound orders; distribution planning & execution.
• Generate and maintain service invoices and reports.
• Coordinate with procurement and execution teams.

Skills

Fluent in English

Fluent in Arabic

Problem-solving mindset

Team player

Drive for results

Education

Bachelor’s Degree in Maritime and Transport Science

Tools

WMS

ERP

MS Office

Job description

Operations

• Receiving, planning, booking, processing, and monitoring execution of customer's inbound and outbound orders; and Distribution planning & execution
• Generate and maintain the following reports for the relevant customer (Plant Dispatch Report, Stock Receiving Report, Inbound Report, Port Shuttling Report, Customs Clearance plus Daily & Monthly KPIs Report & Staff Attendance Report).
• Troubleshooting and solving customer's issues and responding to customer inquiries.
• Coordinate with Local Procurement, Vendor Manager and Execution team for procurement, forecasting and daily operations.
• Assisting Hub Distribution Supervisor in daily execution of operations
• Arranging Empty Container inventory as per flow
• Report issues of Trucking Capacity, Storage capacity, people capacity, equipment capacity to direct supervisor.
• Engage actively in work improvement projects.
• Engage in new customers implementation projects.

Customer Services

• Handle all customer(s)’ requests in accordance to SLA and contractual obligations.
• Assist Supervisor in preparation of monthly business review meetings with the customer.
• Constant coordination with customer focal point for volumes forecast and accordingly planning the trucking / distribution capacity.

Reporting & Invoicing

• Responsible for creating monthly service invoice and tackling customer(s)’ inquiries.
• Ensures that Performance reports, invoicing are timely and accurate
• Jobholder should expect to carry out his/her duties even beyond the Office working hours.

To ensure the business continuity, Weekends/Holidays duties will be assigned to Job-holder based on the business needs and workload management.

• Bachelor’s Degree, in Maritime and Transport science. (Business Administration as an advantage)
• Minimum 2 years of experience in a similar role

Based around King Abdullah Economic city / Rabigh area. The facility is based in King Abdullah Economic zone and

Incumbent must attend his/her work daily at site.

• Fluent in English & Arabic

• WMS / ERP / MS Office Knowledge

• Experience in Warehousing and Distribution operations. Hands‑on operational person.

• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and vendors for results
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
• A team layer with high sense of urgency and problems solving mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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