People Operations & CX Delivery Manager

CARE; المحمدية; On-site; SAR 150,000 - 200,000; Full time

Job description

Human Resources Manager

Summary: The Human Resources Manager will oversee all HR functions to align with the company's strategic vision, focusing on talent acquisition, employee relations, and organizational development. This role requires a dynamic leader with over 8 years of HR experience, including a senior position.

• Driving performance management
• Ensuring compliance with labor laws
• Managing employee relations to foster a productive work environment

Recruitment Manager

Summary: AlasilaCX seeks an experienced Recruitment Manager with a strong background in Customer Experience and Contact Centre industry standards. The ideal candidate will drive CX recruitment operations, ensuring quality and compliance while leading teams to achieve performance excellence. This role is based in Riyadh, Saudi Arabia, with immediate availability required.

• Driving CX recruitment operations
• Ensuring quality and compliance
• Leading teams to achieve performance excellence

Service Delivery Manager

Summary: A Service Delivery Manager position is available in Riyadh to oversee client‑facing technology services and improve service delivery. Responsibilities include managing service quality, ensuring SLA compliance, and collaborating with cross‑functional teams.

• Managing service quality
• Ensuring SLA compliance
• Collaborating with cross‑functional teams