Payment Getaways Operations Manager

Salla; Makkah Region; On-site; SAR 180,000 - 240,000; Full time

Job summary

A leading payment solutions provider in the Makkah Region is looking for a Payment Getaways Operations Manager to oversee daily operations of payment processing. The successful candidate will lead a team of specialists, develop compliance policies, and enhance operational efficiency. The ideal candidate has a background in finance or computer science and significant experience in payment operations management.

Qualifications

• 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services.
• Strong understanding of payment processing workflows, gateways, and integrations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions.
• Develop and implement operational policies, procedures, and controls to ensure compliance.
• Analyze data, identify trends, and implement process improvements to enhance efficiency.

Skills

Payment processing workflows

Data analysis

Project management

Team leadership

Problem-solving

Education

Bachelor's degree in Computer science, Finance, or a related field

Job description

Overview

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

• Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions
• Develop and implement operational policies, procedures, and controls to ensure compliance
• Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience
• Serve as the primary point of contact for merchants and providers to resolve payment-related issues
• Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures
• Identify automation and integration opportunities to streamline operations
• Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem
• Contribute to the development and enhancement of payment-related platform features
• Provide subject matter expertise and recommendations to cross-functional teams
• Stay updated on industry trends, technologies, and regulations, and implement necessary changes
• Partner with Product Managers to drive innovation and improve user experience
• Manage and develop the team to operate 24x7x365 financial support and payment processes
• Support launches of new payment options and partner onboarding

Requirements

• Bachelor's degree in Computer science, Finance, or a related field
• 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services
• Strong understanding of payment processing workflows, gateways, and integrations
• Familiarity with industry regulations, security standards, and fraud prevention strategies
• Proficient in data analysis, reporting, and process optimization
• Excellent project management, problem-solving, and decision-making skills
• Proven ability to lead and motivate a team of payment specialists
• Effective communication and stakeholder management skills
• Experience with reconciliation, dispute resolution, and chargeback management
• Strong quantitative and analytical skills, with proficiency in financial modeling and databases
• Ability to understand business operations and their impact on the finance team
• Vital research, critical thinking, and problem-solving skills
• Experience with B2C technology, fintech, and / or payment services is advantageous