Patient Experience Coordinator

My Clinic KSA; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading multispecialty outpatient care provider in Saudi Arabia seeks an HR Talent Management professional. This role focuses on enhancing the patient experience through collaboration, communication, and conflict resolution, ensuring every patient feels valued and supported during their care journey. Ideal candidates are empathetic, have strong communication skills in English and Arabic, and are experienced in customer service roles.

Responsibilities

• Submitting periodic progress reports on the Patient Experience Unit.
• Handling patient experience related to treatment and stay.
• Collaborating with teams to map the patient journey.
• Communicating with patients to identify their needs.
• Resolving patient complaints promptly.
• Corresponding with care providers to meet individual patient needs.
• Implementing patient-focused programs in healthcare.
• Supervising training programs for enhancing staff skills.
• Generating reports on patient progress and concerns.

Skills

Excellent Command of oral and written English

Excellent Command of oral and written Arabic

Proficiency with Microsoft Office Suite

Excellent verbal and written communication skills

Strong empathy and compassion

Proficiency in conflict resolution

Excellent problem-solving skills

Education

Experience in customer service or related position

Job description

A leading multispecialty outpatient care provider in Saudi Arabia seeks an HR Talent Management professional. This role focuses on enhancing the patient experience through collaboration, communication, and conflict resolution, ensuring every patient feels valued and supported during their care journey. Ideal candidates are empathetic, have strong communication skills in English and Arabic, and are experienced in customer service roles.