Patient Experience Coordinator

My Clinic KSA; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a professional to manage the patient experience, ensuring compassionate care and effective communication with patients and staff. The ideal candidate will have experience in customer service, with excellent English and Arabic skills, and the ability to resolve conflicts and implement patient-focused programs. This role offers a unique opportunity to contribute to patient satisfaction in a dynamic healthcare environment.

Responsibilities

• Submitting periodic progress reports on the strategic plans and operations.
• Handling all aspects of a patient’s experience.
• Collaborating with teams to map the patient journey and identify touchpoints for improvement.
• Communicating with patients to determine their needs.
• Empathizing with patient concerns to facilitate recovery.
• Resolving patient complaints and implementing feedback loops.
• Corresponding with care providers to address individual patient needs.
• Implementing patient-focused programs.
• Supervising training programs for healthcare staff.
• Generating reports on patient progress.

Skills

Excellent Command of oral and written English

Excellent Command of oral and written Arabic

Proficient with Microsoft Office Suite

Excellent verbal and written communication skills

Strong empathy and compassion

Proficiency in conflict resolution

Excellent problem-solving skills

Education

Experience in customer service or related field

Job description

A leading healthcare provider in Saudi Arabia is seeking a professional to manage the patient experience, ensuring compassionate care and effective communication with patients and staff. The ideal candidate will have experience in customer service, with excellent English and Arabic skills, and the ability to resolve conflicts and implement patient-focused programs. This role offers a unique opportunity to contribute to patient satisfaction in a dynamic healthcare environment.