Partner Care Advisor (Voice)

Tamara; Riyadh; On-site; SAR 18,000 - 30,000; Full time

Job summary

A leading company in the banking and broking industry seeks a Partner Care Associate for their Riyadh office. This role involves providing excellent customer service through various channels and requires strong communication skills, problem-solving abilities, and a university degree. Ideal candidates are solution-oriented team players who thrive in a dynamic environment.

Qualifications

• University graduates.
• Fluency in English (B1 profile).
• Flexibility with rotational working hours/days.

Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Strive to meet support metrics while providing excellent customer service.

Skills

Communication skills

Problem-solving

Customer service experience

Education

University degree

Tools

Computer applications

Internet applications

Job description

As a Partner Care Associate, you will be crucial in providing answers to customer queries through phone, website, and live chat related to Tamara's services. This role will be based in our Riyadh office and is an onsite role.

Drawing on your proficiency in managing interactions with customers daily, you will deliver exceptional customer service through accurate information and tailored solutions that address their needs, creating unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, you will help revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, understanding that collective strength benefits everyone. With a positive outlook, you are solution-oriented, persevering regardless of circumstances, always finding a way through challenges.

You will work empathetically and respectfully with everyone. You should be responsive with urgency, adaptable to change without losing momentum, and energetic to achieve great success.

Your responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Explain services in detail.
• Strive to meet support metrics while providing excellent customer service, following communication scripts when handling different topics.

Your expertise

• University graduates.
• Previous customer service experience is a plus.
• Fluency in English (B1 profile).
• Proficiency in computer and internet applications.
• Ability to handle customer issues and solve problems promptly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Partner Care Advisor (Voice)

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