Outlet Manager

Rotana Hotels; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality company in Saudi Arabia is seeking an Outlet Manager to oversee restaurant operations, ensuring high levels of customer satisfaction while meeting financial goals. The ideal candidate will have a college degree and at least two years of experience in a similar role, with strong communication skills and a customer-focused mindset. Responsibilities include managing staff, maintaining cleanliness standards, and engaging in promotional activities.

Qualifications

• Minimum of two years of experience in a similar role.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Manage restaurant to achieve customer satisfaction.
• Prepare employee schedules according to staffing guide.
• Conduct training sessions in line with departmental SOPs.

Skills

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Customer Focus

Education

College/University Degree

Job description

Job Description

We are currently seeking ambitious, dynamic, self‑motivated Food & Beverage professionals who assist in organizing and directing a team that develops top‑quality food & beverage products with prompt, accurate, and personalized service.

As an Outlet Manager you are responsible for managing your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting or exceeding financial goals. Your role will include the following key responsibilities:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• Conduct regular training sessions with the assigned team in line with the departmental SOPs.
• Evaluate the performance of the assigned team and initiate internal development and promotions.
• Responsible for the timely set‑up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handle the welcome and seating of arriving guests with the assistance of the Hostess.
• Maintain a professional and friendly relationship with the outlet patrons.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
• Be actively involved in the outlet’s promotional activities.

Education, Qualifications & Experiences

You should be a college/university degree graduate with a minimum of two years of experience in a similar role. You must be computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results