Outlet Manager

Rotana Hotel Management Corporation PJSC; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel management company in the Makkah Region is seeking an Outlet Manager to oversee restaurant operations. The ideal candidate will ensure exceptional customer satisfaction and manage a team effectively, while also meeting financial goals. The role requires at least two years of experience and strong communication skills. Join us to enhance our food and beverage offerings in a vibrant environment.

Qualifications

• Minimum of two years experience in a similar role.
• Effective communication and excellent presentation skills.
• Computer literate with strong English proficiency.

Responsibilities

• Manage the assigned restaurant to ensure customer satisfaction.
• Prepare employee schedules according to staffing guides.
• Conduct regular training sessions for the team.
• Evaluate team performance for internal development and promotions.
• Ensure timely setup and cleanliness of the food and beverage outlet.

Skills

Effective Communication

Customer Focus

Planning for Business

Adaptability

Understanding Hotel Operations

Education

College/University Degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results