Outlet Manager

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent hotel in Makkah is seeking an Outlet Manager to oversee restaurant operations, ensuring customer satisfaction and quality service. The ideal candidate should possess a college degree and have at least two years of experience in a similar role. Strong communication skills and a focus on cleanliness and service excellence are essential. Join a dynamic team in a vibrant hospitality environment.

Qualifications

• Minimum of two years' experience in a similar role.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Prepare schedules for all employees.
• Conduct regular training sessions with the team.
• Evaluate the performance of the assigned team.
• Maintain cleanliness and maintenance standards.
• Handle the welcome and seating of guests.

Skills

Effective Communication

Customer Focus

Teamwork

Planning for Business

Adaptability

Drive for Results

Education

College/University degree

Job description

We are currently seeking an ambitious, dynamic, self‑motivated Food & Beverage professional who can assist in organizing and directing a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Outlet Manager you are responsible for managing your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals. Your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
• Evaluate the performance of the assigned team and initiate internal development and promotions.
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handle the welcome and seating of arriving guests with the assistance of the Hostess.
• Maintain a professional and friendly relationship with the outlet patrons.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
• Be actively involved in the outlet’s promotional activities.

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results