Operations Team Leader: KPI Coach & Team Mentor

Concentrix Corporation; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A customer service solutions provider in Riyadh seeks a Team Leader for operations role to supervise call center associates. Responsibilities include coaching team members to meet performance metrics, monitoring attendance, and handling escalated calls. The ideal candidate has an Associate's degree and two to four years of relevant experience, strong communication skills, and the ability to lead a team under pressure. This is a full-time position.

Qualifications

• Two to four years of relevant experience preferred.
• Work well under pressure and follow through on items.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise a group of call center associates and monitor work attendance.
• Coach direct reports regularly to meet performance metrics.
• Handle escalated customer calls as needed.

Skills

Coaching skills

Strong communication skills

Ability to lead and mentor

Multi-tasking

Education

Associate's degree in related field

Job description

A customer service solutions provider in Riyadh seeks a Team Leader for operations role to supervise call center associates. Responsibilities include coaching team members to meet performance metrics, monitoring attendance, and handling escalated calls. The ideal candidate has an Associate's degree and two to four years of relevant experience, strong communication skills, and the ability to lead a team under pressure. This is a full-time position.