Operations Supervisor, Makkah, DMK2

Amazon; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Makkah Region is looking for a motivated team leader to oversee operations and ensure safety standards. The role involves managing a diverse team, analyzing data for process improvement, and adjusting labor allocation to meet customer demands. Candidates should have experience with Microsoft Office and be able to work flexible shifts. Join us in delivering exceptional service while cultivating a safe workplace.

Qualifications

• Fluency in English language (spoken/written).
• 1+ years of experience with Microsoft Office products.
• Ability to work flexible shifts, including nights and weekends.
• Can lift up to 49 pounds, stand/walk for up to 9 hours.

Responsibilities

• Create a safe working environment by identifying safety opportunities.
• Manage and train Associates to deliver the best customer service.
• Ensure customer orders are fulfilled in line with quality guidelines.
• Provide critical shift related information to management.
• Adjust labor allocation to meet and exceed plans.

Skills

Team motivation

Data analysis

Communication skills

Problem solving

Education

High school or equivalent

Bachelor degree in Engineering

Tools

Microsoft Office

Job description

Description

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.

Key Job Responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area
• Manage and train our Associates to help deliver the best service for our customers
• Ensure that customer orders are fulfilled in line with quality and safety guidelines
• Continuously provide critical shift related information to frontline management and operators
• Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

A Day in the Life

Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example. Capable of developing expertise in all operational processes.

Able to analyze data, motivate team members to excel, and, most importantly, consistently place the customer at the center of all decision‑making.

Willing and able to work weekends and provide overtime support as needed (AM & PM). Flexible with scheduling, including night shifts and variable work hours.

If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!

Basic Qualifications

• Fluent in English language (Spoken/Written)
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 9 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Bachelor degree in Engineering related fields

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.