Operations Supervisor

Global Exchange Group; Medina Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading currency exchange provider is seeking an experienced Operations Supervisor in Medina Province, Saudi Arabia. The role involves supporting customer service teams, ensuring compliance with regulations, and driving operational excellence. Ideal candidates will demonstrate leadership and coaching skills, alongside robust experience in supervisory roles. Join a dynamic organization committed to quality service and customer satisfaction.

Qualifications

• Experience working as a supervisor in operations.
• Experience working with compliance regulations.

Responsibilities

• Support customer service representatives to meet sales targets.
• Ensure stock levels in branches are adequate.
• Provide coaching and motivation to team members.
• Balance tills accurately and efficiently.
• Attend to phone calls and customer queries professionally.

Skills

Leadership skills

Coaching and negotiation skills

Analytical thinking and problem-solving skills

Attention to details

Accuracy in processing transactions

Excellent customer service skills

Excellent communication skills

Demonstrable sales experience

Ability to demonstrate good teamwork

Good numeracy skills

Job description

Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 450 branches at 80 international airports in 31 countries in 5 continents, our staff of over 2,900 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.

Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us: http://www.global-exchange.com/en/

We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Operations Supervisor

Main duties will include

• Support customer service representatives to meet sales targets.
• Carry out daily banking and stock requests against set deadlines.
• Ensure stock levels in branches are adequate and excess currencies are sold off as required.
• Provide coaching and motivation to team members through one-to-one meetings, appraisals and team meetings.
• Ensure credit and debit cards are balanced and sold off daily.
• Provide management with regular updates on stock levels.
• Collaborate with other team members to ensure smooth operations, reach targets and deliver a positive customer experience.
• Balance tills accurately and efficiently ensuring compliance with company procedures and anti-money laundering regulations.
• Adhere to company procedures and Anti-Money Laundering regulations.
• Replenish ATMs. Ensure regular checks on ATMs for cleanliness and ensuring no added devices to frontage.
• Responsible for all banking dealing, where applicable and reconciliation.
• Compliant with the delivery of ATM cash from suppliers. Ensuring ATM cash is fine counted and relevant paperwork completed and entries added on the system.
• Ensure all security procedures are adhered to on the counters and with safe ATM duties.
• Regularly ensure that CSRs are compliant with company’s rules and procedures.
• Cover for customer service representatives when needs arise.
• Attend to phone calls and customer queries in a professional manner.
• Promote additional products or services offered by the company.
• Stay updated with the trends, regulations and updates related to currency exchange and financial services.

Skills and experience required

• Experience working as a supervisor in operations.
• Leadership skills.
• Coaching and negotiation skills.
• Analytical thinking and problem-solving skills.
• Experience working with compliance regulations.
• Attention to details.
• Accuracy in processing transactions.
• Excellent customer service skills.
• Excellent communication skills.
• Demonstrable sales experience.
• Ability to demonstrate good teamwork.
• Good numeracy skills.

Data Protection Notice

In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by Global Exchange As Currency Services LLC, as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject’s consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: [e-mail], including a copy of your identity document and specifying the right(s) you wish to exercise. For further details regarding the processing of your personal data, please consult the “Privacy Policy” section available on our website: https://www.globalexchange.com.sa