Operations Manager

Afaq - Warehouse Branch; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics provider in Riyadh is seeking an operations leader to oversee cluster-level operations and performance tracking. In this role, you will manage dark stores and a team responsible for daily operations. The ideal candidate has over 3 years of experience in performance metrics and process improvements, with a strong focus on data accuracy and operational efficiency. This position offers an opportunity to drive continuous improvement initiatives in a fast-paced environment.

Qualifications

• 3+ years of experience in performance metrics and process improvement.
• Experience in employee and performance management required.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Collaborate with stakeholders and launch dark stores.
• Track operational metrics including fulfillment times and inventory accuracy.
• Maintain data integrity for operational dashboards.

Skills

Performance metrics

Process improvement

Employee management

Data integrity

Education

Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Job description

Overview

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• 3+ years of employee and performance management experience
• Work a flexible schedule including weekends, nights, and holidays
• Bachelor's degree or equivalent
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field

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