Operations Manager

Afaq - Warehouse Branch (Amazon); As Sali Municipality; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics and operations firm in Saudi Arabia seeks an operations leader to oversee dark store management and optimize operational performance. The ideal candidate will track key operational metrics, coordinate with stakeholders to launch initiatives, and ensure data accuracy for performance dashboards. This role requires strong experience in performance metrics and team management, along with a Bachelor’s degree. A flexible work schedule is expected, including weekends and holidays.

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• 3+ years of employee and performance management experience.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance and delivery performance.
• Maintain data integrity for operational dashboards.

Skills

Performance metrics

Process improvement

Employee management

Data integrity

Trend analysis

Education

Bachelor's degree or equivalent

Job description

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• 3+ years of employee and performance management experience
• Work a flexible schedule including weekends, nights, and holidays
• Bachelor’s degree or equivalent

Preferred Qualifications

• Bachelor’s degree in supply chain management, operations, engineering, analytics or related field

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Tagged as: Fulfilment & Operations Management