Operations Manager

Independent Food; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A renowned hospitality group in Saudi Arabia seeks an Operations Manager to oversee day-to-day activities across multiple locations. The ideal candidate will have at least 5 years of experience in the F&B industry, combined with strong leadership and communication skills. Responsibilities include monitoring profitability, ensuring compliance with food safety regulations, and driving operational excellence. This role promises the opportunity to impact customer experiences and enhance service quality.

Qualifications

• 5+ years of experience in operations management within the F&B industry.
• Proven track record in managing and improving store performance.
• Fluency in English; Arabic proficiency is a plus.

Responsibilities

• Oversee day-to-day operations of multiple locations.
• Ensure compliance with health, safety, and company standards.
• Monitor sales and overall profitability.
• Address operational challenges and implement solutions.

Skills

Leadership

Communication

Analytical skills

Team management

Operational systems proficiency

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

Financial reporting

Inventory management systems

Job description

Independent Food Company is a home-grown hospitality group known for creating some of the region’s most loved concepts, including SALT, Parker’s, Public, Somewhere & Grind. With a growing presence across the Middle East and beyond, we continue to expand with a commitment to innovation, community, and unforgettable dining moments.

Position Summary

The Operations Manager will oversee the day-to-day operations of multiple locations, ensuring the highest standards of quality, service, and profitability. This role requires a dynamic leader with a deep understanding of the F&B industry and a passion for driving operational excellence. The Operations Manager will collaborate with store teams, support functions, and senior leadership to enhance customer experiences, optimize processes, and meet business objectives.

Key Skills

• Ensure smooth daily operations across multiple outlets, maintaining service quality, product consistency, and cleanliness.
• Conduct regular store visits to ensure compliance with SOPs, brand standards, and health and safety regulations.
• Address operational challenges promptly and implement solutions to improve performance. Recruit, train, and support store managers and teams, setting clear goals and fostering a positive work culture.
• Monitor sales, costs, and overall profitability, implementing strategies to increase revenue and control expenses.
• Support marketing initiatives that drive customer traffic and sales.
• Ensure exceptional customer service and act on feedback to enhance the guest experience.
• Analyze reports and KPIs to identify improvement opportunities and present performance updates to management.
• Ensure adherence to Saudi food safety regulations, labor laws, and company policies through regular audits and corrective actions.

Key Qualifications

Education

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.

Experience

• 5+ years of experience in operations management within the F&B industry, preferably in a fast-paced, multi-location environment.
• Proven track record of managing and improving store performance.

Skills

• Strong leadership and team management skills.
• Proficiency in operational systems, financial reporting, and inventory management.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make strategic decisions.
• Fluency in English is required; Arabic proficiency is a plus.

Personal Attributes

• Results-driven and customer-focused.
• Adaptable and capable of thriving in a fast-paced environment.
• Strong problem-solving and decision-making skills.

Please apply with your CV.