Operations Director - Industrial Catering

Michael Page; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading provider of industrial services in Saudi Arabia seeks a Director – Catering & Facilities to oversee operations, ensuring exceptional service delivery. The role requires proven experience in managing catering operations and excellent leadership skills. This permanent position offers a competitive salary and opportunities for professional growth within a supportive workplace culture.

Benefits

Competitive salary

Opportunities for professional growth

Comprehensive benefits package

Collaborative workplace culture

Qualifications

• Proven experience in managing operations within the catering and facilities sector.
• Strong understanding of the business services industry and customer service standards.
• Excellent leadership and team management skills.

Responsibilities

• Oversee and streamline all catering and facilities operations.
• Manage client relationships and resolve issues promptly.
• Implement quality monitoring systems to measure customer satisfaction.

Skills

Leadership

Operational strategy development

Analytical problem-solving

Stakeholder management

Health and safety compliance

Job description

Director – Catering & Facilities (Operations)

The Director – Catering & Facilities (Operations) will oversee and streamline all catering and facilities operations to ensure exceptional service delivery within the business services industry. This role is pivotal in driving operational excellence and aligning services with customer expectations.

Client Details

A leading Saudi-based provider of industrial catering and facilities management services. The company delivers large-scale, high-quality solutions across business, industry, and remote site operations.

Description

• Liaises with Department/Project Managers to ensure the support functions (HR, Quality, Finance, Procurement) meet the needs of the business.
• Conduct regular Department meetings with team and managers and ensure identified gaps are actioned.
• Delivery of budgeted profit through management of food costs, labour costs and overheads and align with scope of service, ensuring any overspend is addressed in a timely manner and appropriate measure put in place to control.
• Formulation of Yearly Financial Plan.
• Working knowledge in developing and implementing strategies to strive for continuous improvement and take responsibility for achieving business results.
• Scale up and grow profitably existing sectors besides focus on new sectors and develop revenue stream to avoid concentration on single/limited customers.
• Manage client relationships through regular, formal and informal interaction, dealing with and resolving issues quickly without compromising the expected profitability of the project.
• Creates positive positioning of the company through involvement with industry, networking, participation in trade events and explore opportunity for collaboration.
• Recognises any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms.
• Collaborate with business development to review client expectations against contractual terms, introduces corrective action where necessary.
• Guide the Business Development team in preparation of technical and commercial proposals.
• Implement quality monitoring systems which measure customer satisfaction, client, growth opportunity and contract compliance, keeping abreast of the market to look for newer opportunities.
• Monitor the recruitment, interview, and selection processes of suitable staff to fill the vacancies that set by operation managers.
• Sets performance goals and monitors performance targets for department managers.
• Attract and retain experienced effective management team and workforce dedicated to the long-term completion of the project (minimize staff turnover).
• Promotes and encourages multi-skilling amongst employees, recognizes and develops key performers.

Profile

• Proven experience in managing operations within the catering and facilities sector.
• Strong understanding of the business services industry and customer service standards.
• Excellent leadership and team management skills.
• Ability to develop and implement effective operational strategies.
• Strong analytical and problem-solving capabilities.
• Knowledge of health, safety, and regulatory compliance requirements.
• Excellent communication and stakeholder management skills.

Job Offer

• Competitive salary
• Permanent position within a large organisation in the Industrial Catering industry.
• Opportunities for professional growth and leadership development.
• Collaborative and supportive workplace culture.
• Comprehensive benefits package tailored to the role.

Skills

Operations