Operations Analyst & Coordinator

CodeNinja; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A tech company in Saudi Arabia is seeking an Operations Analyst & Coordinator for its Open Banking team. The ideal candidate will have 0–4 years of experience and strong analytical and communication skills. Responsibilities include monitoring systems, coordinating incidents, and supporting cross-functional teams. This role offers exposure to modern cloud-native environments and strong career development potential. Arabic-speaking candidates are preferred.

Benefits

Strong career development potential

Exposure to leading financial institutions

Supportive culture promoting growth

Qualifications

• 0–4 years of experience in Operations, Application Support, IT Support or related functions.
• Basic understanding of APIs, microservices and production monitoring concepts.
• Knowledge of ITSM processes including incident, change and problem management.
• Ability to analyze logs, monitor alerts and support first-level troubleshooting.
• Experience preparing reports, dashboards or operational documentation is preferred.

Responsibilities

• Monitor Open Finance platforms, APIs and microservices.
• Perform first-level incident triage and coordinate with teams.
• Execute operational runbooks for environment validation and checks.
• Manage the full ticket lifecycle within ITSM tools.
• Prepare operational reports and compliance documentation.

Skills

Analytical skills

Attention to detail

Communication skills

Coordination skills

Job description

About the Company

Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting‑edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency‑focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high‑tech, sustainable future.

About the role

We are looking for an Operations Analyst & Coordinator to support daily operations within the Open Banking / Open Finance ecosystem. This role is ideal for candidates with 0–4 years of experience who have strong analytical skills, attention to detail, and the ability to work in fast‑paced production environments. You will monitor systems, coordinate incidents, execute runbooks, and support communication between technical and business teams to ensure smooth and compliant operations. Arabic‑speaking candidates are preferred.

Key Responsibilities

• Monitor Open Finance platforms, APIs and microservices hosted on OpenShift, ensuring SLA compliance, stability and performance across production and DR environments.
• Perform first‑level incident triage, assess severity and coordinate with technical and business teams for timely resolution.
• Execute operational runbooks for environment validation, recovery and daily readiness checks.
• Manage the full ticket lifecycle, including severity classification, SLA tracking and documentation within ITSM tools.
• Coordinate communication between Operations, Product, Infrastructure and external FinTech partners regarding incidents, changes and updates.
• Prepare operational reports, dashboards and audit evidence for compliance and performance reviews.
• Identify recurring issues and contribute to reliability improvements and process enhancements.

Qualifications

• 0–4 years of experience in Operations, Application Support, IT Support or related functions.
• Basic understanding of APIs, microservices and production monitoring concepts.
• Knowledge of ITSM processes including incident, change and problem management.
• Ability to analyze logs, monitor alerts and support first‑level troubleshooting.
• Strong communication and coordination skills for working across multiple teams.
• Experience preparing reports, dashboards or operational documentation is preferred.
• Familiarity with Open Banking / Open Finance environments is a plus.
• Arabic‑speaking candidates are preferred.

Why Join Us

• Opportunity to work in the rapidly expanding Open Banking / Open Finance domain within leading financial institutions.
• Exposure to production operations, API ecosystems and modern cloud‑native environments like OpenShift.
• Work closely with cross‑functional teams including engineering, product and fintech partners.
• Strong career development potential toward Application Support, Operations Engineering or Production Support roles.
• Supportive culture that promotes learning, growth and hands‑on experience in high‑demands skill areas.

Disclaimer: CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline or discharge will be based on merit, competence and performance.

Female and minorities are strongly encouraged and preferred to apply for the role.