Open Jobs Retail Supervisor 256371

Sephora; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading beauty retailer in Saudi Arabia is seeking a Retail Supervisor to manage store operations and enhance customer experience. The ideal candidate has over 4 years of experience in the beauty or retail industry, strong leadership abilities, and fluency in Arabic and English. Responsibilities include achieving sales targets, maintaining operational standards, and coaching store teams. This role offers a dynamic work environment and the opportunity to influence store performance.

Qualifications

• Minimum of 4 years experience in sales operations within the beauty/retail industry.
• Knowledge of commercial KPI environments focusing on conversion and average basket.
• Fluency in Arabic & English; valid driving license.
• Strong understanding of the Saudi market and beauty industry trends.

Responsibilities

• Achieve sales and KPI performance targets.
• Maintain operational standards and exceptional customer service.
• Lead and coach store managers and teams in performance development.
• Ensure compliance with company policies and operational guidelines.
• Monitor store inventory and productivity.

Skills

Sales experience

Leadership skills

Retail operations knowledge

Excellent communication

Microsoft Office proficiency

Flexibility and adaptability

Job description

The Retail Supervisor West is responsible for the people standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

Key Accountabilities

• Responsible for delivery of all pre‑agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions.
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in the allocated area of responsibility whilst ensuring delivery of best‑in‑class customer service across all stores.
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance development and coaching of Store Managers and store teams whilst managing within SME Business plan.
• Provides leadership support and direction to the store teams that reflects the vision and strategic direction of SME.

Performance Productivity & Results Management

• Leads teams translating area performance objectives into store sales and KPI targets.
• Monitors, reports on performance KPIs and identifies areas / store / leadership improvements.
• Monitors store productivity to stay within agreed budgets and coaches store managers to drive the right balance quality vs quantity when planning store schedules.
• Customer and frontline obsession led by example – live customer and team by being present in stores four days a week.
• Builds the Beauty Playground of the Future through Love (services), Loyalty (Sephora Card) and Differentiation (Offer).
• Implements agreed Sephora Retail priorities and drives commercial success.
• Develops team recruit and identifies talent with focus to scale up and prepare potential Sephoraians for the next step of the career ladder.
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams.

Management of Store Operations: Retail Operations

• Back‑of‑house organization compliant with all SEPHORA policies and procedures.
• Monitors stock levels on all inventory items, conducts inventories on a timely basis, maintains updated inventory records and conducts (semi)annual stock takes.
• Responsible for the measurement and effectiveness of all processes; provides timely, accurate and complete reports on the operating condition of the organization.
• Recruit and develop exceptional people.
• Optimises and oversees operations to ensure productivity and efficiency.
• Ensures compliance with company policies and operational guidelines.

Store Merchandising and Standards

• Ensures that SEPHORA’s merchandising concepts are set up and always maintained.
• Maintains store standards of cleanliness and security.
• Ensures key product launches and initiatives are fully supported.

Customer and People

• Defines, builds and follows up on people development plans in partnership with training and education.
• Maintains both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follows the right process.
• Leads by example in driving service culture; instore observations to monitor customer service levels and monitoring of customer service reports.
• Gains awareness of market / customer trends in the retail industry and monitors what local competitors are doing, communicating back to Offer and Marketing Team where appropriate.

KPIs and Deliverables

• Exceeds monthly sales turnover vs agreed budget.
• Meets pre‑agreed KPIs of conversion, ATV, UPT and Sephora Collection.
• Customer measures lead them to exceed CRM recruitment targets, CRM contribution and App sign‑ups.
• Improves store productivity and efficiency through implementing use of Rotageek and back‑office modelling.
• Reduces shrinkage and the level of stock by store to meet company audit results.
• 85 – [placeholder for specific metric or goal]
• Deliver agreed company measures in both Happy App and Lovemeter.
• 80 – [placeholder for specific metric or goal]
• Exceeds agreed annual company employee satisfaction target.
• Defines, builds and follows up on people development plans in partnership with training and education.

Brand and Culture

• Develops, creates and maintains a strong customer‑obsessed brand‑focused environment for all frontline in everything they do.
• Together with senior leaders continues to create a structured, analytical, commercially focused engaging services culture.
• Supports the roll‑out of relevant retail projects.
• Gatekeeper of retail communications and data to area and store teams.

Skills and Experience

• Knowledge and experience in sales, service and commercial KPI environments focusing on but not restricted to conversion and average basket.
• Experience in Leadership & management skills.
• Commercial background and Saudi market awareness.
• Comprehensive beauty industry knowledge, up to date on trends and latest products.
• Competent in Microsoft Office; knowledge in PowerPoint & Excel.
• Excellent communication skills.
• Flexibility, adaptability & creativity.
• Minimum of 46 years experience in sales operations and/or services within the beauty/retail industry.

Personality

• High achievement drive, ability and desire to drive change; team player and confident to work alone.
• Embraces change, seizes opportunities, leads from the front.
• High level of energy, enthusiasm and motivation.
• Fully understands the business needs and adapts to all requirements of a fast‑paced environment.
• Collaborates, connects and builds relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must.
• Has a valid driving license.