Onsite Training Lead for CSAT & Quality Excellence

Tabby; Riyadh; On-site; SAR 224,000 - 300,000; Full time

Job summary

A financial technology company is looking for an On-the-job Training Lead to enhance agent performance through targeted training programs. You will analyze customer satisfaction metrics, conduct training sessions, and track the effectiveness of the training. Ideal candidates will have experience in customer service and a bachelor's degree in a relevant field. Excellent communication skills in English and Arabic are required.

Qualifications

• 3-5 years of experience in Customer Service as Team Leader / Trainer / Training Lead.
• Hands-on experience delivering training sessions and coaching.
• Proven ability to analyze performance metrics and make actionable recommendations.

Responsibilities

• Analyze CSAT and Quality scores to identify improvement areas.
• Conduct root cause analysis for performance gaps.
• Design and deliver targeted training programs.

Skills

Analytical Expertise

Excellent communication in English and Arabic

Training Experience

Strong organizational skills

Education

Bachelor's degree in Business, Finance, Education, or related field

Job description

A financial technology company is looking for an On-the-job Training Lead to enhance agent performance through targeted training programs. You will analyze customer satisfaction metrics, conduct training sessions, and track the effectiveness of the training. Ideal candidates will have experience in customer service and a bachelor's degree in a relevant field. Excellent communication skills in English and Arabic are required.