Onsite Support Engineer (Riyadh, Part-time, ITIL, 2nd Level Support,

D-ploy; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global IT solutions company in Riyadh is seeking a Technical Support Specialist to provide assistance with hardware and software. The ideal candidate should have fluent English and Arabic skills, along with over 2 years of experience. Responsibilities include supporting end-users, documenting interactions, and providing IT onboarding. A collaborative mindset and strong problem-solving abilities are essential for success in this role.

Qualifications

• Minimum 2 years of experience in a similar role.
• Strong analytical abilities and attention to detail.
• Ability to prioritize tasks and work independently.

Responsibilities

• Provide technical support for hardware, software, and mobile devices.
• Document all user interactions in the customer ticket system.
• Conduct IT onboarding trainings for new staff.

Skills

Fluent English

Fluent Arabic

Problem solving

Communication skills

Customer orientation

Attention to detail

Multi-tasking

Team player

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

The candidate will be required to travel sometimes to Jeddah based on business needs.

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Arab, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months