Onsite Partner Care Advisor (Voice) - Riyadh

Tamara; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading fintech platform in Riyadh is seeking a Partner Care Associate to provide exceptional customer service through various communication channels. The ideal candidate should be a university graduate, fluent in Arabic, and possess strong problem-solving skills. Responsibilities include managing customer inquiries and ensuring satisfactory resolutions. This role offers an opportunity to contribute to a fast-paced and innovative environment.

Qualifications

• University graduate with customer service experience is preferred.
• Fluent in Arabic and has B1 level English.
• Proficient in using computers and internet applications.

Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.

Skills

Excellent verbal communication skills

Excellent written communication skills

Problem-solving abilities

Flexibility with working hours

Customer service experience

Fluency in English

Native Arabic speaker

Education

University Graduates

Job description

A leading fintech platform in Riyadh is seeking a Partner Care Associate to provide exceptional customer service through various communication channels. The ideal candidate should be a university graduate, fluent in Arabic, and possess strong problem-solving skills. Responsibilities include managing customer inquiries and ensuring satisfactory resolutions. This role offers an opportunity to contribute to a fast-paced and innovative environment.