Onboarding Engineer

COGNNA; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A cybersecurity firm in Saudi Arabia is seeking a technical and customer-focused Onboarding Engineer to manage the integration of new clients into their security monitoring platform. The ideal candidate must have extensive experience with SIEM systems, system administration across Linux and Windows, and strong troubleshooting skills. Additionally, this role offers opportunities for professional growth and collaboration in a vibrant office setting.

Benefits

Access to certifications and training

Employee Stock Ownership Plan

Collaborative work environment

Qualifications

• 3+ years in a technical cybersecurity role focused on implementation or support.
• Hands-on experience with SIEM platforms and system administration.
• Proficiency in scripting for automation and data parsing.

Responsibilities

• Lead technical onboarding for new clients and integrate their systems.
• Troubleshoot technical issues on customer systems across Linux and Windows.
• Serve as a technical advisor, guiding clients on logging and security best practices.

Skills

Technical cybersecurity expertise

System administration (Linux, Windows)

Log management

Scripting (Python, Bash, PowerShell)

Tools

Splunk

Microsoft Sentinel

Elastic Search

QRadar

Job description

We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.

Key Responsibilities

• Client Onboarding & Implementation: Lead the technical onboarding process for new customers, from initial kick‑off to full operational status. Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake. Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.
• System Administration & Troubleshooting: Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems. Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS‑level issues that impede data collection. Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.
• Security Advisory & Customer Success: Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture. Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.

Benefits & Culture

• Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.
• On‑Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.
• Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.
• Ownership Mindset – Benefit from our ESOP program and grow with COGNNA’s success.
• Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.

Experience

• Hands‑on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant).
• 3+ years with direct responsibility for technical implementation or support.
• Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting.

Technical Skills

• SIEM: Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or QRadar is essential.
• Operating Systems: Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows.
• Scripting: Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing.
• Security Concepts: Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS/IPS, EDR).

Soft Skills

• Exceptional problem‑solving skills with the ability to work independently.
• Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
• A proactive, detail‑oriented, and self‑motivated work ethic.