On-Site IT Support Specialist | Desk-Side & Device Care

Hitachi Rail; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology company is seeking an OSS Specialist in Riyadh Region. In this role, you will provide Desk Side Support to IT users, addressing IT issues that require physical intervention. You will be responsible for the efficient diagnosis and resolution of IT-related problems and compliance with internal regulations. The ideal candidate has a Bachelor's in computer science, 3-5 years of IT support experience, and excellent communication skills. Proficiency in ServiceNow and a proactive mindset are essential.

Qualifications

• 3-5 years of professional experience in IT support.
• Proficiency in spoken & written English is required.
• Ability to communicate effectively with business and technical audiences.

Responsibilities

• Diagnosing and resolving IT-related issues efficiently.
• Delivering computers in a 'ready-to-use' condition for IT users.
• Conducting regular inventory checks for hardware.
• Coordinating logistics for device transport and relocation.
• Handling warranty cases with OEM vendors.
• Ensuring compliance with regulations and procedures.

Skills

IT support

Communication skills

Problem-solving

ServiceNow

Proactive mindset

Inventory management

Education

Bachelor’s degree in computer science

Job description

A leading technology company is seeking an OSS Specialist in Riyadh Region. In this role, you will provide Desk Side Support to IT users, addressing IT issues that require physical intervention. You will be responsible for the efficient diagnosis and resolution of IT-related problems and compliance with internal regulations. The ideal candidate has a Bachelor's in computer science, 3-5 years of IT support experience, and excellent communication skills. Proficiency in ServiceNow and a proactive mindset are essential.