On-Site IT Support Pro

Hitachi Vantara Corporation; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Riyadh is seeking an OSS Specialist who will deliver Desk Side Support, addressing IT issues that require physical intervention. The ideal candidate will have a Bachelor’s degree in computer science, 3-5 years of IT support experience, and excellent communication skills. Responsibilities include diagnosing IT issues, ensuring device readiness, and coordinating logistics for equipment transport. Proficiency in English and experience with ServiceNow are also required.

Qualifications

• 3-5 years of professional experience in IT support.
• Ability to communicate effectively with both business and technical audiences.
• Proficiency in spoken & written English is required.

Responsibilities

• Diagnosing and resolving IT-related issues effectively.
• Ensuring that computers are delivered in a 'ready-to-use' condition.
• Coordinating logistics for device transport between locations.

Skills

IT support

Excellent communication skills

Proactive and solution-oriented mindset

Education

Bachelor’s degree in computer science

Tools

ServiceNow

Job description

A leading technology solutions provider in Riyadh is seeking an OSS Specialist who will deliver Desk Side Support, addressing IT issues that require physical intervention. The ideal candidate will have a Bachelor’s degree in computer science, 3-5 years of IT support experience, and excellent communication skills. Responsibilities include diagnosing IT issues, ensuring device readiness, and coordinating logistics for equipment transport. Proficiency in English and experience with ServiceNow are also required.