On-Site IT Support & Equipment Technician

Hitachi Energy; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A global technology company is seeking an OSS Specialist in Saudi Arabia to deliver Desk Side Support to IT users, ensuring that IT issues are efficiently resolved through a committed approach. You will be responsible for logistics handling, maintaining the functionality of IT equipment, and collaborating with various teams. A Bachelor's degree in computer science is required, alongside 3–5 years of IT support experience. This role emphasizes problem-solving and strong communication skills and offers a chance to be part of a leading firm in electrification.

Qualifications

• 3–5 years of professional experience in IT support.
• Excellent communication skills with business and technical audiences.
• Proactive and solution-oriented mindset.

Responsibilities

• Diagnose and resolve IT-related issues effectively.
• Ensure computers are delivered ready-to-use.
• Coordinate logistics for transporting devices.
• Handle warranty cases with OEM vendors.

Skills

IT support

Communication skills

Problem-solving

ServiceNow

Education

Bachelor's degree in computer science

Tools

ServiceNow

Job description

A global technology company is seeking an OSS Specialist in Saudi Arabia to deliver Desk Side Support to IT users, ensuring that IT issues are efficiently resolved through a committed approach. You will be responsible for logistics handling, maintaining the functionality of IT equipment, and collaborating with various teams. A Bachelor's degree in computer science is required, alongside 3–5 years of IT support experience. This role emphasizes problem-solving and strong communication skills and offers a chance to be part of a leading firm in electrification.