On-Site IT Support Engineer

Hitachi; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading technology firm in Saudi Arabia is looking for an OSS Specialist to provide Desk Side Support to IT users. The candidate will diagnose IT issues, ensure equipment readiness, and facilitate user support, collaborating with various IT functions. A Bachelor's degree in computer science and 3-5 years of IT support experience are required. Strong communication skills and experience with ServiceNow are essential for this role, alongside adherence to safety and integrity values.

Qualifications

• 3-5 years of professional experience in IT support.
• Proficiency in spoken & written English language is required.

Responsibilities

• Diagnosing and resolving IT-related issues effectively.
• Ensuring computers are delivered in a 'ready-to-use' condition.
• Coordinating logistics for device transportation.
• Offering support to end users for IT equipment.
• Ensuring compliance with applicable regulations.

Skills

Excellent communication skills

Proactive and solution-oriented mindset

Education

Bachelor’s degree in computer science

Tools

ServiceNow

Job description

A leading technology firm in Saudi Arabia is looking for an OSS Specialist to provide Desk Side Support to IT users. The candidate will diagnose IT issues, ensure equipment readiness, and facilitate user support, collaborating with various IT functions. A Bachelor's degree in computer science and 3-5 years of IT support experience are required. Strong communication skills and experience with ServiceNow are essential for this role, alongside adherence to safety and integrity values.