NOC Operations Lead: Incident & SLA Champion

Al-Khaleej; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading telecommunications provider in Riyadh is seeking an experienced NOC Team Lead to manage network operations and ensure service delivery. The ideal candidate will have a Bachelor's degree in Networks or Telecommunications and 3–4 years of relevant experience. Responsibilities include supervising NOC operations, preparing incident reports, and liaising with clients to ensure compliance with service standards.

Qualifications

• 3–4 years of experience in technical support or operations leadership.
• Familiarity with ITSM platforms (preferably ServiceNow).
• Knowledge of network monitoring tools.

Responsibilities

• Supervise daily NOC operations and monitor team performance.
• Prepare incident and escalation reports for management and clients.
• Ensure compliance with operational standards and SLAs.

Skills

Network Operations

Technical Support

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Networks, Telecommunications, or related field

Tools

ServiceNow

SolarWinds

Job description

A leading telecommunications provider in Riyadh is seeking an experienced NOC Team Lead to manage network operations and ensure service delivery. The ideal candidate will have a Bachelor's degree in Networks or Telecommunications and 3–4 years of relevant experience. Responsibilities include supervising NOC operations, preparing incident reports, and liaising with clients to ensure compliance with service standards.