Night Manager: Guest Experience & Safety Lead

Novotel Hotels; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel in Makkah is seeking a dedicated Night Manager to oversee night operations. You will manage the front desk and housekeeping, ensure guest safety, handle inquiries, and conduct financial audits. Ideal candidates have a track record in hospitality, excellent leadership skills, and proficiency in hotel management software. The role requires strong communication abilities and the flexibility to work night shifts.

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Excellent communication skills in English; knowledge of Arabic is a plus.
• Ability to work independently and remain calm under pressure.

Responsibilities

• Manage and supervise all night shift operations.
• Conduct night audit procedures and resolve discrepancies.
• Ensure the safety and security of guests and staff.

Skills

Proven experience as a Night Manager

Excellent track record in front office operations

Proficiency in hotel management software

Strong leadership and management skills

Outstanding customer service orientation

Excellent communication skills in English

Detail-oriented with strong organizational skills

Knowledge of hotel safety and security procedures

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera (hotel management software)

Job description

A leading hotel in Makkah is seeking a dedicated Night Manager to oversee night operations. You will manage the front desk and housekeeping, ensure guest safety, handle inquiries, and conduct financial audits. Ideal candidates have a track record in hospitality, excellent leadership skills, and proficiency in hotel management software. The role requires strong communication abilities and the flexibility to work night shifts.