Network & Voice - Voice Administration

Fircroft; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technology services company in the Riyadh Region is seeking a skilled Voice Engineer to manage and maintain their enterprise voice infrastructure. The ideal candidate will have hands-on experience with Cisco UC platforms, SIP trunking, and QoS. Responsibilities include administering Cisco UC platforms, configuring SIP trunking, and troubleshooting voice-related incidents. A collaborative approach with excellent communication skills is essential to ensure seamless communication services across the organization.

Qualifications

• Proven experience as a Voice Engineer or Voice Administrator.
• Hands-on expertise with Cisco UC platforms (CCE, CUCM, WebEx).
• Strong knowledge of SIP trunking, QoS configuration, MRA, and endpoint management.
• Familiarity with Linux system patching and monitoring tools.
• Excellent troubleshooting, vendor management, and communication skills.
• Ability to work in fast-paced and mission-critical environments.

Responsibilities

• Administer and maintain Cisco UC platforms including CCE, CUCM, and WebEx.
• Configure and manage SIP trunking, QoS policies, and MRA.
• Manage voice endpoints, ensuring proper configuration and functionality.
• Apply Linux patching and perform system monitoring for voice infrastructure.
• Collaborate with vendors for issue resolution, upgrades, and service delivery.
• Troubleshoot and resolve voice-related incidents to ensure high availability.
• Maintain accurate documentation and configuration records.

Skills

Cisco UC platforms

SIP trunking

QoS configuration

Linux system patching

Troubleshooting

Vendor management

Communication skills

Job description

We are looking for a skilled Voice Engineer / Voice Administrator to manage and maintain our enterprise voice infrastructure. The ideal candidate will have hands‑on experience with Cisco UC platforms, SIP trunking, QoS, and endpoint management, ensuring seamless communication services across the organization.

Key Responsibilities

• Administer and maintain Cisco UC platforms including CCE, CUCM, and WebEx.
• Configure and manage SIP trunking, QoS policies, and MRA (Mobile and Remote Access).
• Manage voice endpoints, ensuring proper configuration and functionality.
• Apply Linux patching and perform system monitoring for voice infrastructure.
• Collaborate with vendors for issue resolution, upgrades, and service delivery.
• Troubleshoot and resolve voice‑related incidents to ensure high availability.
• Maintain accurate documentation and configuration records.

Qualifications and Skills

• Proven experience as a Voice Engineer or Voice Administrator.
• Hands‑on expertise with Cisco UC platforms (CCE, CUCM, WebEx).
• Strong knowledge of SIP trunking, QoS configuration, MRA, and endpoint management.
• Familiarity with Linux system patching and monitoring tools.
• Excellent troubleshooting, vendor management, and communication skills.
• Ability to work in fast‑paced and mission‑critical environments.